"<font color=navy>Dale,<br><br> I want to thank you and your men for the fine service and hospitality you showed myself and my husband. We were the couple from Austin TX traveling for three weeks and needed an oil change. Your people took us in first thing in the a.m., treated us to some fine coffee YOU made and doughnuts! Congratulations on your opening and we wish you much success!<br><br> Here is a copy of the letter I sent to BMW North America<br><br> Dear Sirs,<br><br> I am writing to you out of disgust for an alleged service center myself and my husband had the displeasure of communicating with.<br><br> Having three weeks to tour on our BMW K1200LT it was time for an oil change. Aside from having a hard time locating a service /dealership center, we had the mis-fortune of taking on advise from another cycle shop to check out ----'- BMW in Ohio.<br> I called ahead to this so called service center and was very disappointed when talking to the owner/technician. This person was rude, condescending, & inhospitable to say the least! He was not agreeable to any service to our bike unless we could get there within the hour. We were still 2 hrs. out from his shop and we would of camped overnight if need be. This Man assumed we expected him to stay after hours to service our bike. Granted we were traveling through and would not have kept him long. Nevertheless I hung up. <br>This individual should not be allowed the honor of having the BMW emblem on or near his shop. He should not be allowed to even say BMW.<br> We chose to look further for service and were able to locate a newer business in Aurora OH. <b><i>BMW Motorcycles Of Cleveland. Great bunch of guys! We were treated with respect and with interest! Major Kudos to those men. All of them!</i></b> <br>As motorcycle riders we met many nice people during our trip through OH. Surprisingly most of the local riders we talked with were aware of this ----'- and admitted having a hard time dealing with this business and its owner. We were shocked at how someone could remain in business representing BMW in such a negative way!<br> We even ran into a fellow traveling rider at a rest area outside of Dallas Texas who said he just wouldn’t deal with this business/owner. He knew who we were talking about! Amazing!<br> We bought our BMW because of the positive feedback from fellow owners, performance, and beauty of the machine and the sheer comfort of the ride! Plus the friendly service we witnessed ourselves, and were told by other BMW owners. <br>To allow this individual to even touch a BMW is a disgrace! This individual does NOT represent BMW in a positive light! I suggest five people from your company just try and get service done at this shop and see what kind of hospitality they get!<br> Thank you for your attention to this matter. Connie Conner"
Connie & Derrell Conner Conner - Creedmoor, TX